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Troubleshooting guide when using X.28 Dial Access

Instructions You enter The network responds
Set the terminal and modem switches according to your manufacturer's instructions    
Dial the local SITA access telephone number (see the search results) <Telephone number>  
When modem responds, enter three stops/periods (...) followed by a carriage return (<CR>) ...<CR> SITA Network: 123456
You may need to enter this more than once ...<CR>  
Enter NUI followed by a space and your alphanumeric Network User ID NUI ABCD1234<CR> SITA Network: password
At the XXXXXX prompt, enter your alphanumeric password. Please note that it will not display on screen for security reasons XXXXXX<CR> SITA Network: network user identifier XXXXXXXX active
Once you have entered the correct security information, enter the address of the application to which you wish to be connected <1234567> SITA Network: call connected to 123456>

 

Items to check if you encounter a problem

  1. That you have entered the correct telephone number. Refer back to the results of the search
  2. That any extension (for example, 0 or 9 for an outside line) is correct
  3. That you are using direct local dialling instructions (remove the country code)
  4. Whether the telephone line is using pulse or tone and set your communications software accordingly
  5. That there is a tone on the line
  6. If you believe it to be an application problem, please follow the fault reporting procedure of the application provider

If any of these do not resolve the problem, please consult contact your local Customer Service Help Desk.

 

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December 03, 1997		 SITA key facts and corporate profile