Lucent Technologies WaveLAN

Satisfaction Survey for WaveLAN End-Users and Installers

To improve our products, we of Lucent Technologies value your opinion on our WaveLAN products and services.
Your comments on strengths and areas for improvement will help us helping you.

Full Name
 Phone:
Company Name Fax:
Address
Email:
City
State/Province
Zip/PostalCode Please select the gift of your choice:
Country Pen Set
Other: Reporter's Bag


What WaveLAN products did you install? How Many? When? (dd/mm/yy)
WaveLAN/ISA 915 MHz:
WaveLAN/MC 915 MHz:
WaveLAN/PCMCIA 915 MHz:
WavePOINT 915 MHz Ethernet:
WavePOINT 915 MHz StarLAN:
WaveLAN/ISA 2.4 GHz:
WaveLAN/MC 2.4 GHz:
WaveLAN/PCMCIA 2.4 GHz:
WavePOINT 2.4 GHz Ethernet:
WavePOINT 2.4 GHz StarLAN:
WavePOINT-II access point:
WaveLAN/EAM 915 MHz:
WaveLAN/EAM 2.4 GHz:
Directional Antenna:

Please provide detailed comments if applicable, especially if scores are in the range of 1-3

1 2 3 4 5 6 7
Very Dissatisfied Neutral Very Satisfied
QUESTION SATISFACTION COMMENTS
How satisfied are you with....
Product Quality or
Services in general?
1
 2
 3
 4
 5
 6
 7
WaveLAN User Documentation?
1
 2
 3
 4
 5
 6
 7
WaveLAN Performance?
1
 2
 3
 4
 5
 6
 7
Reliability of WaveLAN?
1
 2
 3
 4
 5
 6
 7
WaveLAN Software Support?
Who provided you with support?
1
 2
 3
 4
 5
 6
 7
Product Delivery Time?
1
 2
 3
 4
 5
 6
 7
What was your most recent delivery, and when?
Were the recent deliveries on time?
if not, how many days too early or too late?
What is your desired delivery time (in days)?
Return on investment of WaveLAN?
1
 2
 3
 4
 5
 6
 7

Do you have any suggestions or recommendations for improving our WaveLAN product or the way Lucent Technologies does business with you and your company?

Please consider:
Product Features and Functions, Sales Representative, Delivery, Installation,
User Documentation, Cost of ownership, or any other items that you feel are relevant.

Is there any issue which you want us to follow-up on immediately ?

Did you enter your Name, Country and Telephone or Faxnumber?

We appreciate the time you have taken to participate in our survey. We will analyze the survey results to determine our customers' expectations and satisfaction with our products and services and what action we can take to better meet your expectations.

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