Lucent Technologies WaveLAN

Satisfaction Survey for WaveLAN Distributors and Resellers

To improve our products, we of Lucent Technologies value your opinion on our WaveLAN products and services.
Your comments on strengths and areas for improvement will help us helping you.

Full Name
 Phone:
Company Name Fax:
Address
Email:
City
State/Province
Zip/PostalCode Please select the gift of your choice:
Country Pen Set
Other: Reporter's Bag

Which of the following best describes your responsibilities:

Sr. Management Purchasing
Quality Marketing/Sales
Engineering Operations/Manufacturing
Other:

Please provide detailed comments if applicable, especially if scores are in the range of 1-3

1 2 3 4 5 6 7
Very Dissatisfied Neutral Very Satisfied

QUESTION

SATISFACTION

COMMENTS

How satisfied are you with the WaveLAN Product?

The Physical condition of your received product?
1
 2
 3
 4
 5
 6
 7
The Product's Quality?
1
 2
 3
 4
 5
 6
 7
The Product's Reliability?
1
 2
 3
 4
 5
 6
 7
The Documentation supplied with the products?
1
 2
 3
 4
 5
 6
 7
The delivered value in the product at a competitive price?
1
 2
 3
 4
 5
 6
 7
The product's support for Network Operating Systems?
1
 2
 3
 4
 5
 6
 7
The possible solutions provided from the current WaveLAN products?
1
 2
 3
 4
 5
 6
 7
Lucent's future technology direction of WaveLAN?
1
 2
 3
 4
 5
 6
 7
WaveLAN as compared to other wireless LAN products?
1
 2
 3
 4
 5
 6
 7
Do you have recommendations for improvement?

How satisfied are you with the Logistics?

The WaveLAN Order Confirmation Process?
1
 2
 3
 4
 5
 6
 7
The competitiveness of the lead-time?
1
 2
 3
 4
 5
 6
 7
Our ability to ship on committed date?
1
 2
 3
 4
 5
 6
 7
The notification to delivery change?
1
 2
 3
 4
 5
 6
 7
Do you have recommendations for improvement?

WaveLAN Technical Support
The level of service you receive from Lucent Technologies Technical Support?
1
 2
 3
 4
 5
 6
 7
The timeliness of responses you have received from questions asked from Lucent technical support?
1
 2
 3
 4
 5
 6
 7
The WaveLAN warranty, repair and return procedure?
1
 2
 3
 4
 5
 6
 7
The technical information provided on the WaveLAN web-site?
1
 2
 3
 4
 5
 6
 7
Do you have recommendations for improvement?

WaveLAN Product Marketing Information?

The WaveLAN brochures, fact sheets, and other marketing materials?
1
 2
 3
 4
 5
 6
 7
The information supplied in the monthly marketing mailer?
1
 2
 3
 4
 5
 6
 7
The information supplied in the WaveWORLD Bulletin?
1
 2
 3
 4
 5
 6
 7
The product information on the WaveLAN Web-site?
1
 2
 3
 4
 5
 6
 7
The information supplied in general?
1
 2
 3
 4
 5
 6
 7
Do you have recommendations for improvement?

Based on everything you know about WaveLAN....
How satisfied are you with Lucent as a supplier?
1
 2
 3
 4
 5
 6
 7
How would you rate Lucent as a supplier of wireless LAN equipment compared to your top supplier of wired LAN equipment?
1
 2
 3
 4
 5
 6
 7

Is there any issue on which you want us to take immediate action?

Did you enter your Name, Country and Telephone or Faxnumber?

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