CTR-201 Payphone Programming Guide Introduction: This document outlines the steps necessary to mount the phone, change or add to the factory pre-set programming, & troubleshoot with any problems that might occur. This document also gives a parts diagram with a related price sheet for any parts that might need to be ordered in the future. It is recommended that you record the numbers inscribed on your upper & lower housing key in case of loss or theft. Factory Pre-Settings The following are the factory pre-set default settings for the CTR-201. Refer to the Programming Reference section of the manual to change or add to the pre-set program. · 911- Free · 900 & 976 Calls- Restricted · 7-digit calls (non-specific)- $.25 unlimited time · Long Distance within the Home Area Code - $1.00 first minute/$.50 each add. min. · Long Distance in state (area codes with 0 or 1 as center digit) - $1.00 first min. $.50 each add. min. · Long Distance in state (area codes with out 0 or 1 as center digit) - Need to be added · Long Distance interstate (area codes with 0 or 1 as center digit) - $1.50 first min. $.75 each add. min. · Long Distance interstate (area codes with out 0 or 1 as center digit) - Need to be added · Canadian calls (area codes with 0 or 1 as center digit) - $2.00 first min. $1.00 each add. min. · Canadian calls (area codes with out 0 or 1 as center digit) - Need to be added · Alaska & Hawaii calls - $2.00 first minute, $1.00 each additional minute. · 411 & 1411 information - $.50 unlimited time · Incoming calls Ringer on, free unlimited time · 1 555 1212 information - $1.00 unlimited time · 1-800 Free unlimited time · 1-888 & 1-877 - Need to Be Added · 1010XXX type calls - Needs to be enabled · 0 type calls- Free unlimited time Quick Mounting Reference Step 1 - Separating the Upper & Lower Housings 1. Insert the square upper housing key into the upper housing lock & turn it ¼ counter clockwise. 2. Insert the T-Key into the opening apprx. 6 inches above the upper housing lock & turn it 1/8 clockwise. 3. Slide the upper housing away from the lower housing (make sure upper housing cable is not connected.) Step 2 - Removing the Circuit Board Chassis 1. Disconnect the 4-wired trigger switch. 2. Disconnect the 3-wired relay. 3. Disconnect the modular RJ11pigtail connector. 4. Disconnect the ground strap. 5. Loosen the slotted nut at the bottom left of the circuit board chassis. 6. Remove the circuit board chassis by carefully pulling down & away from the inside of the lower housing. Step 3 - Removing the Coin Acceptor 1. Remove the coin reject chute from the coin acceptor by loosening the screw that attaches them together. 2. Loosen the slotted nut at the top rear of the coin acceptor. 3. Remove the coin acceptor. Step 4 - Removing the Coin Box 1. Insert the lower housing key into the lock on the left side of the lower housing & turn it 90º backwards. 2. Insert the T-Key into the hole in the vault door & turn it ¼ turn to the right. 3. Remove the vault door & the coin box from the vault area. Step 5 - Securing the Lower Housing to the Mounting Surface 1. Insert the telephone line wire through the line wire entrance hole. 2. Secure the payphone to the mounting surface using ¼ - 20 mounting screws, (try to avoid optional hole.) Step 6 - Reinstalling the Coin Box 1. Install the coin box 2. Make sure lower housing key is in unlock position 3. Insert the T-Key into the vault door & secure the vault door by turning the T-Key ¼ turn to the left. Step 7 - Reinstalling the Coin Acceptor 1. Before installing the coin acceptor, make sure the trigger switch (part beneath coin acceptor,) is secured. 2. Guide the tab at the bottom rear of coin acceptor into the rear slot of trigger switch. 3. Position coin acceptor bracket on rear lip of the slotted nut & then tighten nut. 4. Reinstall coin reject chute making sure it is properly attached to the side of coin hopper. Step 8 - Reinstalling the Circuit Board Chassis 1. Install the circuit board chassis by guiding the tab at the top rear of the chassis into the slot at the top, left side of the lower housing. As you position tab, guide the chassiss slotted nut onto the mounting stud of the lower left side of the housing & then tighten it. 2. Connect the trigger switch to the 4-pronged socket. 3. Connect the relay to the 3-pronged socket. 4. Connect the RJ11 modular plug to the incoming RJ11 outlet of the circuit board. 5. Connect the ground strap to the middle right screw of the terminal block. 6. Connect the battery connector. (Note: To prevent battery draining, leave the battery unplugged if the telephone line is not to be connected shortly after installing the phone.) Step 9 - Connecting the Telephone Line A minimum of 22ma (or 44 VDC) loop current must be provided to the phone from the Telephone Companys Central Office. In certain situations, due to the distance between the Central Office and the phone site, the loop current may not meet the required level of 22ma. If the loop current is below 22ma, dial tone may not occur or the phone may experience only momentary burst of dial tone. It is recommended that the loop current level at the phone be tested at this time to ensure that the required loop current level is present. 1. Connect the tip wire to the terminal block screw across from the green pigtail cable. 2. Connect the ring wire to the terminal block screw across from the red pigtail cable. 3. Connect an incoming ground wire to the left middle terminal block screw to insure safe operation. OPTIONAL: If using a line cord with a modular RJ11 plug, simply unplug the incoming RJ11 pigtail connector from the surge protector & insert the modular RJ11 plug in its place, bypassing the terminal block. Step 10 - Connecting the Upper & Lower Housings 1. Carefully rest the upper housing on the ledge of the lower housing. 2. Plug in the 25-pin ribbon cable male plug to the 25-pin female socket of the circuit board chassis. 3. Reference the initialization procedure before completely securing the upper & lower housing. Step 11 - Inserting the Instruction Card & Windows 1. Insert the lower portion of the upper instruction card (the smaller card) into the lower portion of the upper faceplate cutout, (the smaller cutout.) 2. Insert the top, right corner of the card into the top, right corner of the upper faceplate cutout & guide the remaining portion of the card into the faceplate from right to left, using a flat-head screwdriver. 3. Repeat the previous 2 steps to insert the lower instruction card. 4. Remove the plastic wrap from the plastic windows & then use the same method used to insert the instruction cards to insert the upper & lower plastic windows in front of the instruction cards. Press against any portions of the windows that appear to be bulging out to make them flush against the instruction cards. Quick Programming Reference All program entries are done in the program mode, using the keypad. Entering the Program Mode Step 1 - Push & hold the black program button (located on left side of circuit board, towards the top) Step 2 - Pick up the handset. When you hear a single beep, release the program button. Note: One beep is a completed entry. Three beeps is an error. To start an entry over, press the # key & wait for three beeps to be heard. All program entries can be done in one session in no specific order except for the initialization being done first. To set the CTR-201 back to the factory pre-settings, re-initialize the phone. Initializing the CTR-201 Enter the program mode & type in the following entries. Step 1 - 00 HAC NXX XXXX * (Home Area Code & Telephone # of the Payphone) Step 2 - 47111 * Changing or Establishing Rates The following is the format necessary to change or add rates. Xs represent where a digit, (according to your application), must be filled in. 6xxx xxxx xxxx xxx xx 0008 * ñ ñ ñ ñ ñ ñ ñ 1.Call Type Rate Band 2.Initial Charge 3.Additional Charge 4.Initial Time Limit 5.Additional Time Limit 6.Keypad Activity 7.Completes the Entry Example: 6000 0035 0010 015 05 0008 * The above entry would make Call Type Rate Band 6000 (7-digit calls, non-specific) $. 35 the first 15 minutes and $ .10 each additional 5 minutes. Step 1 - Enter the 4-digit Call Type Rate Band, (see list on page 5.) Step 2 - Enter the 4-digit Initial Charge of the call. ie. 0035 = $.35 Step 3 - Enter the 4-digit Additional Charge of the call. ie. 0010 = $.10 Step 4 - Enter the 3-digit Initial Time Limit of the call. ie. 015 = 15 mins Step 5 - Enter the 2-digit Additional Time Limit of the call. ie. 05 = 5 mins Step 6 - Enter the 4-digit Keypad Activity. ie. 0008 = open keypad during the call Step 7 - Press the * key to complete the entry. ** To program a call to have no time limit: - set the additional charge at 0000, - set the initial time limit at 255 - set the additional time limit at 01. ** To disallow keypad use during a call: - Set the keypad activity to 0001. (All program entries are done in the program mode, using the keypad.) Programming Area Codes Special Note: The CTR-201 is pre-set with all original North American area codes, (area codes containing a 0 or 1 as the center digit.) Due to an expanding North American Numbering Plan, there have been several new area codes added. These area codes are defined by not containing a 0 or a 1 as the center digit & should be added to the CTR-201. You can get a list of these area codes from your local white page directory. Step 1 - Establish a rate for the area codes your adding using the proper Call Type Rate Band. (see Changing or Establishing Rates) Step 2 - Enter the 4-digit Call Type Code Band. (This directly relates to the Call Type Rate Band.) Step 3 - Enter each 3-digit Area Code, separating each one with the * key. Step 4 - Press the * key twice to complete the entry. 5xxx xxx * xxx * etc. Call Type Code Band Area Code or Prefix Separator Area Code or Prefix Separator Completes the Entry Example Entry: 5063 888 * 877 * * would add toll free area codes 888 & 877 & charge the rate established under Call Type Rate Band 6063. Call Type Rate Band Code Band Factory Pre-Set 7-digit calls (non-specific) 6000 $.25 / unlimited time Special 7-digit calls 6001 5001 None 10 digit/ 1+ 10digit Home Area Code calls 6008 $1.00 1st min $.50 each add min In-State Long Distance Area codes with 0 or 1 as center digit 6067 5067 $1.00 1st min/ $.50 each additional min In-State Long Distance Area codes without 0 or 1 as center digit 6057 5057 None Inter-State Long Distance Area codes with 0 or 1 as center digit 6069 5069 $1.50 1st min/ $.50 each additional min Inter-State Long Distance Area codes without 0 or 1 as center digit 6056 5056 None Canadian Long Distance Area codes with 0 or 1 as center digit 6065 5065 $2.00 1st min/ $1.00 each additional min Canadian Long Distance Area codes without 0 or 1 as center digit 6062 5062 None Alaska & Hawaii Area Codes 6071 5071 $2.00 1st min/ $1.00 each add min 411 & 1411 (local information) 6082 $.50 / unlimited time Incoming calls 6088 Free /unlimited time 1-555-1212 calls (information) 6101 $1.00 / unlimited time 1 + Area Code + 555-1212 (long distance info.) 6102 $1.00 / unlimited time 1010XXX (long-distance Carrier Access Codes) 6103 None 1-800 calls (toll free service) 6104 Free / unlimited time 1-888 & 1-877 calls (added toll free service) 6063 5063 None 0 calls (local operator) 6108 Free / unlimited time 00 calls (long-distance operator) 6109 Free / unlimited time 0 +10-digit calls (long distance alt. bill-to call) 6110 Free / unlimited time All program entries are done in the program mode, using the keypad. To Restrict Certain Types of Calls: Step 1 - Enter the 4-digit Call Type Rate Band of the call being restricted. Step 2 - Press the * key to complete the entry. Example Entry: 6082 * would restrict 411 type calls To Program Certain Types of Calls to be Free: Step 1 - Enter the 4-digit Call Type Rate Band of the call being made free. Step 2 - Enter 0000 0000 255 01 0008 * Example Entry: 6082 0000 0000 255 01 0008 * would make 411 type calls free. Programming a Free Number: Step 1 - Enter 23 Step 2 - Enter the free phone number exactly how it would be dialed. Step 3 - Press the * key to complete the entry. Example Entry: 23 281 550 5592 * would make calls to the number 281-550-5592 free To delete a free number that has been programmed, enter 23 * Programming Free Numbers as Speed Dial: The following procedure shows the steps necessary to make certain numbers called for free via a speed dial entry. *11 through *23 are available. Step 1 - Enter 3 Step 2 - Enter the speed dial number you wish to use for the particular call. (*11 through *23) Step 3 - Enter the telephone number that is to be associated with the speed dial entry. Step 4 - Press the * key to complete the entry. Example Entry: 3 11 281 550 5592 * would make the phone access 281-550-5592 anytime *11 is dialed To delete a speed dial number, press 3 & the speed dial code that is being erased, & then the * key. Programming for PBX Access: The following procedure shows the steps necessary to allow the CTR-201 to work on a PBX system. The CTR-201 will automatically dial the PBX access code. Step 1 - Enter 24 Step 2 - Enter the PBX access code. Step 3 - Press the * key to complete the entry. Example Entry: 24 9 * would make the CTR-201 automatically access a 9 before calling the dialed number. All program entries are done in the program mode, using the keypad. Changing the Receiver Volume Level: The following procedure shows the steps necessary to change the receiver volume level. The CTR-201 is factory pre-set at a medium level. Step 1 - Enter 27 Step 2 - Enter the receiver volume level; 1=Low 2=Medium 3=High Step 3 - Press the * key to complete the entry. Example Entry: 27 3 * would set the receiver volume level at High Programming Local 1+ 10-Digit Calls: In certain areas, there may be more than one local area code. The following procedure shows the steps necessary to charge the proper rate when the caller must dial 1+ the area code & phone number to call a surrounding local area code. For Area Codes Containing a 0 or 1 as the Center Digit Step 1 - Set up Rate Band 6072 as the rate for the surrounding area code(s) with a 0 or 1 as the center digit. (see Establishing Rates) Step 2 - Enter the actual area code(s) under Code Band 5072. (see Adding Area Codes) Example Entry: 6072 0025 0025 003 03 0008 * 5072 212 * 718 * 917 * * would make area codes 212,718,& 917 $.25 every 3 minutes. For Area Codes Not Containing a 0 or 1 as the Center Digit: Step 1 - Set up Rate Band 6058 as the rate for the surrounding area code(s) without a 0 or 1 as the center digit. (see Establishing Rates) Step 2 - Enter the actual area code(s) under Code Band 5058. (see Adding Area Codes) Example Entry: 6058 0025 0025 003 03 0008 * 5058 630 * 773 * 847 * * would make area codes 630,773, & 847 $.25 every 3 minutes Separating Local &Toll 7-Digit Calls In certain area codes, 7-digit calls can be local or a per-minute toll charge. The following procedure shows the steps necessary to distinguish the rate for local & toll 7-digit calls, (a prefix is the first 3-digits of a 7-digit number.) Step 1 - Determine whether there are more local or toll prefixes from your location. Step 2 - Set up Call Type Rate Band 6000 (non-specific 7-digit calls) as the rate for the majority of prefixes (local or toll) in your area code. (see Establishing Rates) Step 3 - Set up Call Type Rate Band 6001 (special 7-digit calls) as the rate for the prefixes that there are fewer of (local or toll) in your area code. (see Establishing Rates) Step 4 - Enter each of the prefixes that there are fewer of in Call Type Code Band 5001. (see Adding Area Codes) These prefixes will be charged at the rate established under Call Type Rate Band 6001. Example Entry: 6000 0075 0075 002 02 0008 * 6001 0035 0000 255 01 0008 * 5001 550 * 556 * 578 * * would make prefixes 550,556, & 578 $.35 & all other 7-digit calls $.75 every 2 minutes Adding 1-888 & 1-877 Toll Free Service Step 1 - Enter 6063 0000 0000 255 01 0008 * Step 2 - Enter 5063 888 * 877 * * Example Entry : 6063 0000 0000 255 01 0008 * 5063 888 * 877 * * will enable 1-888 & 1-877 calls. All program entries are done in the program mode, using the keypad. Separating 10-Digit & 1+ 10-Digit Calls In certain area codes, 10 digit calls (area code + the 7-digit phone number,) are local calls & 1+10 digit calls are long distance. The following procedure shows the steps necessary to distinguish the rate of the two types of calls. Note: - The 1+ 10-digit calls will remain in Call Type Rate Band 6008. Straight 10-digit calls within the area code being programmed for will be assigned to Rate Band 6089 after using the following procedure. Step 1 - Enter 311 Step 2 - Enter the Area Code your programming for. Step 3 - Hold down the program button & press the # key 7 times, release pgm. button & press the * key. Step 4 - Set up Rate Band 6089 as the rate for the 10-digit calls of the area code. (see Establishing Rates) Ex. Entry: 311 281 (pgm. button down & # key 7 times) * 6089 0035 0000 255 01 0008 * The above entry would make calls dialed 281 xxx xxxx $.35 & calls dialed 1+ 281 xxx xxxx long distance. Programming a 211 Repair Number Step 1 - Enter 6080 0000 0000 255 01 000801 * Step 2 - Enter 22 & then the number you want called in case of repair needed. (Enter a 1 & or Area Code if required when calling the reporting number from the payphone.) Example Entry: 6080 0000 0000 255 01 000801 * 22 550 5592 would make the payphone call 550 5592 anytime 211 is dialed Programming the Coin Box Amount Security Code Step 1 - Enter 293 Step 2 - Enter a four digit security code of your choice. Step 3 - Press the * key to complete the entry. Step 4 - Reset the current amount to zero. (see Resetting the Coin Box Amount to Zero) Example Entry: 293 1111 * would set the Coin Box Amount Security Code to 1111 Re-Setting the Coin Box Amount to Zero(Not done in program mode) - Make sure youre not in the Program Mode. - Pick up handset & listen for dial tone. - Dial * # 5 followed by your 4-digit Coin Box Amount Security Code. Example: * # 5 1111 would reset the Coin Box Amount to Zero Determining the Coin Box Amount (Not done in the program mode) - Make sure youre not in the Program Mode. - Pick up the handset & listen for dial tone. - Dial * # 4 followed by your 4-digit Coin Box Amount Security Code. Example: * # 4 1111 would prompt the phone to give the Coin Box Amount Security Code - The phone will give a 5-digit voice prompt. (Note: zeros will sound like an O.) First Digit = Hundreds / Second Digit = Tens / Third Digit = Ones / Fourth Digit = Tenths / Fifth Digit = Hundredths Example 1: O 1 1 2 5 would = $11.25 in the coin box Example 2: 1 3 4 7 O would = $ 134.70 in the coin box Testing the Loop Current Level A minimum of 22ma (or 44VDC) loop current must be provided to the phone from the Telephone Companys Central Office. In certain situations, due to the distance between the Central Office and the phone site, the loop current may not meet the required level of 22ma. If the loop current is below 22ma, dial tone may not occur or the phone may experience only momentary burst of dial tone. If the loop current level is below 22ma, you should contact your Local Telephone Co. ** You will need a current meter to test the loop current level. Set the meter to Amps. Step 1 - Make sure the incoming tip wire is connected to the terminal block inside the lower housing. This wire should be connected directly across from the green wire of the pigtail cable. Step 2 - Make sure the incoming ring wire is disconnected from the terminal block inside the lower housing. Step 3 - Make sure the incoming ground wire is connected to the center terminal screw of the terminal block inside the lower housing. (Note: Use standard grounding procedures to ensure that the ground wire is at the earth ground potential.) Step 4 - Disconnect the ring wire (red) of the pigtail cable from the terminal block & connect one lead of the current meter to it. Step 5 - Connect the other lead of the current meter to the disconnected incoming ring wire. Step 6 - Lift the handset off hook and record the loop current level shown on the meter. Verify that the reading is greater than 22ma. Problem: No Dial Tone Probable Cause: Telephone line dead or improperly connected Solution: Check line for dial tone & check terminal block for proper connections Probable Cause: Battery not plugged in or battery below 3.5 Volts Solution: Plug in battery or test with meter for proper voltage (4.8VDC) Probable Cause: Stuck coin in trigger switch assembly Solution: Remove coin acceptor & trigger switch to find & remove stuck coins Probable Cause: Handset is miswired or defective Solution: Try the following patterns, depending on what color handset wires you have: Original Handset (Protel): R1 = black R2 = yellow T1= green T2 = red Universal Replacement: R1 = green R2 = yellow T1 = black T2 = red Universal Replacement: R1 = white R2 = white T1=black T2 = red Probable Cause: Hook switch contacts are shorted Solution: Set a meter on ohms & disconnect one hook switch wire & put one lead of meter on connected wire & one lead of meter on disconnected wire. You should have a reading of infinity while on- hook & a reading of apx. 00 when off-hook. Probable Cause: Upper housing ribbon cable cut or damaged Solution: Replace keypad assembly. Problem: No disconnect after hanging up Probable Cause: Hook switch contacts are shorted Solution: Set a meter on ohms & disconnect one hook switch wire & put one lead of meter on connected wire & one lead of meter on disconnected wire. You should have a reading of infinity while on - hook and a reading of apx.00 when off-hook. Probable Cause: Telephone line improperly connected Solution: Check for proper line installation (see step 9 of installation) Problem: Warble Tone Probable Cause: Phone needs to be initialized Solution: Initialize phone (see initialization procedure) Probable Cause: Defective clock chip (CTR-201 ONLY) Solution: Replace clock chip Problem: Will not detect coins Probable Cause: Trigger switch contacts are bent too far apart or are dirty. Solution: Make sure all T/S contacts are clean & make contact when coin falls through each slot. Probable Cause: Coin acceptor rejecting coins Solution: Clean inside of coin acceptor with damp, soapy rag. Problem Constant Beeping / Relay fires 3 times in a row: Probable Cause: Stuck coin in trigger switch. Solution: Remove coin acceptor & trigger switch to find & remove stuck coins. Probable Cause: Bent contact E on relay Solution: Remove relay by unscrewing left & right thumb screws & top middle screw. Locate contact E & carefully straighten by using a pair of needle nose pliers. Probable Cause: Coin hopper door stuck open Solution: Remove relay by unscrewing left & right thumb screws & top middle screw. Make sure both hopper levers are in up position. Problem: Will not accept coins Probable Cause: Coin acceptor rejecting coins. Solution: Check to make sure coin acceptor is clean and undamaged. FCC Registration FCC Registration Number: F2L4NH-19836-CX-E Ringer Equivalency Number: 0.7B This device complies with Part 15 of the FCC Rules This equipment complies with Part 68 of the FCC rules. On the Chassis bracket of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of the devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. For compliance with state tariffs, the telephone company must be notified prior to connection of the equipment (CTR-201) to the telephone line. In some states, approval for equipment connection must be obtained from the Public Utility Commission, Public Service Commission, or Corporate Commission prior to connection. If the terminal equipment (CTR-201) causes harm to the telephone network, the telephone co. will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. You will also be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment, (CTR-201). In this case, the telephone company will provide advance notification in order for you to make the necessary modifications to maintain uninterrupted service. This equipment is hearing-aid compatible. ETL Listing This equipment (CTR-201) is in compliance with the requirements of the Standard for Telephone Equipment (UL-1459, Second Edition). This equipment is listed by the ETL Testing Laboratories in compliance with the above standard. Electrical Input Power-------------------------------------- Line Powered, loop start Loop Limit--------------------------------------- 22ma to 90ma Dialing-------------------------------------------- Pulse or Touch Tone DTMF Power Level (LOW Group)----------- -10.5 dBm (min) into 600 ohms DTMF Power Level (HIGH Group)---------- -8.5 dBm (min) into 600 ohms DTMF Power Level (per pair)----------------- +1.0 dBm (max) into 600 ohms DTMF Frequency Tolerance------------------- + 0.5% per frequency DTMF Twist-------------------------------------- < 3 dB Hardware Housing Type------------------------------------ AE120B, 2200 Series ( Protel Habitat Housing) Enviromental Temperature-------------------------------------- - 31° to 150° F (-35° to 65° C) Humidity------------------------------------------ - 0 to 95% relative, non-condensing -- Reference: http://www.payphone.com/201manual-real.htm w w w . n e t t w e r k e d . n e t 0 8 . 1 3 . 2 0 0 0