CE-232 TECHNICAL SUPPORT
========================

Doubtful of your abilities, are you?  Relax.  If you know the
difference between a soldering pencil and a welding torch, you can
probably do the job.  The 100-page Manual takes you step by step to
success, and it has been done hundreds of times before you came along.

Yes, people have had problems, most very minor. But, if you have ANY
problem, we will provide Technical Support until you are successful.
It's old-hat to us....we've worked with green weenies and salty
experts.  We have been able to guide to success EVERY purchaser of the
CE-232, who has come to and stuck with us for Tech Support.

Our failures can be counted on one hand with fingers left over.
The two or three failures were based on customers' resolute angry 
demands for voice support that simply wasn't available.  I suppose
their anger took them elsewhere.  But there is no need for anger
over it - I don't offer voice phone support under any circumstances,
and never have, in my 30+ years in the radio business.

The primary tech support media is Internet e-mail, but postal mail 
and fax, to a limited extent, are available at your option. 

Generally, our fax support is limited to the continental USA. For all 
other areas, including Alaska and Hawaii, e-mail or snail mail are 
the available media.

Voice-telephone support is not available for these reasons:

1. It's too costly to be distracted by the phone. I never
   answer it, period, and rarely am I ever even near a phone.
   The distraction from my technical work is just too much 
   for this small operation. My receptionist answers the
   phone and handles orders, admin problems, and general
   business issues, but nothing technical.

2. Technical support for electronic technology is NOT very effective 
   by voice.  The written medium is the BEST where we each have
   a permanent record of what was said and the technical steps
   that were performed.  

We assure you of timely support when you need it....almost always 
within 1 to 24-hours of your request, if by electronic means. My 
E-Mail flows in quickly and I reply as soon as possible, often 
right then and there.

Sorry....postal mail takes whatever time it takes, but FAX and e-mail
get our immediate attention.  The bottom line is we won't let you and
your scanner flounder because of a little problem.... though if you 
follow our instructions, you are not likely to run into any problems 
that you can't handle on your own.  Still, Tech Support is one of our 
strongest commitments if you need it.

========================================
Bill Cheek - President/CEO
COMMtronics Engineering
Box 262478 ~ San Diego ~ CA ~ 92196-2478
 Fax: 858-578-9247
 E-mail: bcheek@comtronics.net
========================================

Copyright (c) 1998 by Bill Cheek, 02/07/2000
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